Man With Van Eastham Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Eastham provides removal, transport, delivery, collection, and related man and van services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to explain how bookings are accepted, how payments are handled, when cancellations may apply, what liability limits exist, and how waste must be managed in accordance with UK law. These terms apply to all van hire with driver and man and van removal services supplied under our trading name, unless a separate written agreement states otherwise.
In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person, business, or organisation arranging the work. The words “job”, “booking”, and “service” may be used interchangeably and include any agreed collection, delivery, loading, unloading, disposal, or transport task. These conditions are intended to be fair and to reflect common practice for a Man With Van Eastham service operating in the UK legal environment.
We reserve the right to update these terms at any time. The version that applies will be the version in force at the time your booking is confirmed, unless a later written variation has been agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights as a consumer where they apply.
Booking Process
All bookings are subject to availability and are only confirmed when we have acknowledged the job details and accepted the order. A request for a quote does not amount to a confirmed booking. To make a booking, you must provide accurate information about the type of items, access conditions, loading and unloading points, dates, time windows, and any special requirements such as stairs, heavy items, waiting time, parking restrictions, or assistance needed. We rely on the information you provide when setting the price and scheduling the vehicle and crew.
Once we issue a quotation, it will usually be based on the information available at that time. If the actual job differs from the description supplied, including a larger volume of goods, additional stops, extra labour, difficult access, or extended distance, we may adjust the price accordingly. For a man with a van booking, precise information is especially important because time, route, and capacity can all affect the final cost. We may decline or cancel a booking if the job is unsafe, unlawful, or materially different from what was described.
You are responsible for ensuring that the goods to be moved are ready at the agreed time and location. Delays caused by the customer may result in waiting charges, rescheduling fees, or cancellation charges. If the vehicle cannot safely access the collection or delivery point, or if there is no one available to authorise the work, we may treat the job as failed and charge reasonably for time and travel already incurred. Any changes requested after confirmation are subject to our approval.
Payments and Charges
Prices may be quoted as fixed rates or calculated by reference to time, mileage, vehicle size, labour, specialist handling, or a combination of these factors. All prices are stated in pounds sterling unless otherwise agreed. Unless we specifically state that VAT is included, charges may be exclusive of VAT where applicable. Additional charges may apply for congestion, tolls, parking, waiting time, stair carries, long carries, bulky items, waste handling, and other agreed extras connected with the van and man service.
Payment terms will be confirmed at the time of booking or before the job starts. We may require a deposit, card pre-authorisation, or full payment in advance, especially for larger jobs, peak dates, waste disposal, or urgent requests. Where payment is due on completion, it must be made immediately once the service has ended unless a different arrangement has been agreed in writing. We may suspend or refuse further work if an account remains unpaid or if a payment method is declined.
Late payments may incur reasonable administration charges and interest where permitted by law. If we incur costs in recovering unpaid sums, including debt collection or legal expenses, you may be liable for those costs to the extent allowed by law. If any quotation is based on estimated time, the final amount may vary if the job takes longer because of access issues, additional items, customer delays, or circumstances outside our control. We will always aim to act transparently and to keep any changes reasonable.
Cancellations, Postponements, and Amendments
You may cancel or postpone a booking by giving us notice as early as possible. The amount payable on cancellation will depend on how much notice is given and what costs have already been incurred. If you cancel after we have reserved time, allocated staff, or dispatched a vehicle, we may charge a cancellation fee to cover our losses. Where cancellation occurs on arrival or after we have begun work, you may be charged for the full or partial service already provided, together with any travel and waiting time.
If we need to cancel or reschedule due to vehicle breakdown, severe weather, staff illness, safety concerns, or other events beyond our reasonable control, we will aim to offer an alternative date or time. However, we are not liable for indirect losses arising from a necessary change of schedule, provided we have acted reasonably. For a Man With Van Eastham booking, amendments to dates, addresses, item lists, or access details should be requested promptly and may affect pricing or availability.
If you wish to cancel a booking made as a consumer under distance-selling rules, any statutory cooling-off rights will apply only where they are legally available and may be lost if you ask us to start work before the cooling-off period ends. By requesting an early start, you agree that charges may apply for services already performed. Where a deposit has been taken, it may be non-refundable to the extent it covers time reserved, administrative work, or costs already incurred.
Customer Responsibilities
You must ensure that all goods presented for transport are properly packaged, labelled, and suitable for carrying. Fragile items, valuable goods, glass, electronics, artworks, and items requiring special handling should be identified in advance. Unless we agree otherwise in writing, we do not provide specialist packing services, disassembly beyond ordinary handling, or insurance cover for contents packed by the customer. You remain responsible for securing drawers, doors, loose parts, and removable fittings before transit.
You must have the legal right to move, sell, dispose of, or instruct us to handle the items in question. You must not ask us to transport illegal goods, hazardous substances, stolen property, or items that would place our staff, vehicle, or other road users at risk. If we suspect that goods are unsafe, unlawful, improperly declared, or not suitable for carriage, we may refuse to move them and may still charge for time, attendance, and any costs already incurred. We may also notify the relevant authorities where required.
Man with van services are often completed in environments with shared access, parking controls, and strict time limits. It is your responsibility to arrange parking permissions, loading bay access, keys, entry codes, permits, or any other authorisations needed for the job, unless we have expressly agreed to do so. If parking charges, penalties, or enforcement fees arise because you failed to provide suitable arrangements, you agree to reimburse us where those charges were incurred as a direct result of your instructions or omissions.
Liability and Insurance
We will carry out our services with reasonable care and skill. However, liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We are not responsible for pre-existing damage, wear and tear, poor packaging, hidden defects, items that are inherently fragile, or damage caused by the customer’s own actions. Where the customer handles items, assists with loading, or directs us against our advice, responsibility may be shared accordingly.
Our liability for loss or damage to goods will, where permitted by law, be limited to the lesser of the actual proven loss and the value declared in advance, or any insurance cover arranged and confirmed in writing. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. We will not be liable for indirect, special, or consequential losses such as loss of profit, loss of opportunity, or business interruption.
Any claim for damage, missing items, or short delivery must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion. You should inspect goods promptly upon delivery and notify us of any concerns with supporting information. Failure to notify us promptly may make it harder to investigate the issue and may affect the outcome of any claim. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other applicable legislation.
Waste Regulations and Disposal
Where our service includes removal, disposal, clearance, or transport of waste, both parties must comply with applicable UK waste regulations. Waste must be described accurately before collection so that it can be classified properly. Certain items may require separate handling, documentation, or transfer to licensed facilities. We may refuse any waste that is hazardous, prohibited, contaminated, or not declared in advance. If the waste description changes on arrival, we may revise the price or decline the job.
The customer must not present waste for collection unless they have the right to arrange its disposal and any necessary consent from the owner or occupier of the premises. Fly-tipping, illegal dumping, and improper transfer of waste are serious offences. We will only handle waste in line with the law, and we may require proof of the source, type, or ownership of items where appropriate. By booking a man and van waste collection, you agree to provide accurate information and to cooperate with lawful disposal procedures.
Where waste is transferred to us for onward disposal, we may use licensed carriers, transfer stations, recycling facilities, or permitted disposal sites. Any duty of care paperwork, waste transfer notes, or similar records may be required and must be completed truthfully. You agree not to instruct us to bypass legal disposal routes or to leave waste in a location that would amount to an offence. If unlawful waste is presented, we may refuse the load, notify the authorities, and recover any reasonable costs incurred.
Delays, Force Majeure, and Service Limitations
We are not responsible for delays or failure to perform where caused by events outside our reasonable control, including traffic incidents, road closures, adverse weather, strikes, civil disorder, power failures, public emergencies, or restrictions imposed by authorities. In such cases, we will use reasonable efforts to complete the service or rearrange it for another time. Any estimated arrival time is approximate and may change due to operational conditions.
Our services are provided on a practical and reasonable basis. We may refuse to move items that are too heavy, too large, unsafe, or likely to cause damage to property, vehicle, or persons. We may also decline to dismantle or reassemble furniture if it cannot be done safely with the tools available. If we recommend an alternative method for moving an item and you insist on proceeding against advice, you accept the increased risk, to the extent allowed by law.
All decisions made by our team on safety grounds are final on the day of service. This is intended to protect our staff, your property, and the public. We will act reasonably and in good faith, but if continuing with the job would create an unacceptable hazard, we may stop or suspend the service. In that case, you may still be charged for work already completed and for travel or waiting time already spent.
Governing Law and Disputes
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer residing in another part of the United Kingdom, any mandatory rights available to you under the law of your jurisdiction will continue to apply where required. The courts of England and Wales will have non-exclusive jurisdiction, although this does not limit any rights you may have under applicable consumer protection law.
Before starting formal proceedings, both parties should attempt to resolve any disagreement in good faith and as promptly as possible. If a complaint or claim arises, the customer should provide relevant details, dates, and supporting evidence so that the matter can be investigated fairly. We may ask for photographs, documents, or other information needed to assess the issue. Any settlement reached will be without admission of liability unless stated otherwise.
These terms constitute the entire agreement between the parties in relation to the service, except where a separate written contract or invoice states otherwise. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed. By proceeding with a booking for Man With Van Eastham, you confirm your acceptance of these terms and conditions in full.