Terms and Conditions
Man with Van Eastham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Eastham provides removal and related services. By making a booking, confirming a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual, business, or organisation that requests or uses our services.
We, us, our means Man with Van Eastham, the removal service provider.
Services means any transport, loading, unloading, packing, removal, or associated services we provide.
Goods means the items, furniture, personal effects, and any other property which are the subject of the services.
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide man and van, removal, and related services for domestic and commercial clients. The exact scope of the services, including the number of operatives, size of vehicle, estimated time, and locations, will be agreed in advance and set out in our quotation or booking confirmation.
Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, dismantling or reassembly of complex furniture systems, or specialist handling that requires third-party contractors or certifications.
We reserve the right to refuse to move any items that, in our reasonable opinion, are unsafe, illegal, excessively heavy, unhygienic, or otherwise unsuitable for transport.
3. Booking Process
You may request a quotation by providing details of your requirements, including but not limited to addresses, access conditions, dates, and a description or inventory of goods to be moved. Quotations are based on the information you supply. It is your responsibility to ensure this information is complete and accurate.
A booking is only confirmed when we have accepted your request and you have accepted our quotation or booking terms. Confirmation may be given verbally or in writing, including electronically. We may require a deposit or full payment in advance as a condition of confirmation.
Any changes to the booking, such as date, time, addresses, access arrangements, or volume of goods, must be notified to us as soon as possible. Changes may affect the price and our ability to carry out the work as originally scheduled. We are not liable for delays or additional costs arising from information that is incomplete, inaccurate, or supplied late.
4. Quotations and Pricing
Our quotations may be based on hourly rates, fixed prices, or a combination of both, as specified at the time of booking. Unless otherwise stated, quotations do not include parking charges, tolls, congestion charges, ferry charges, storage fees, or third-party charges. These will be chargeable in addition where applicable.
Quotations are provided on the understanding that:
The work can be carried out under normal access conditions at both collection and delivery addresses, including reasonable walking distances and stair access where disclosed.
The volume and nature of the goods are as described by you at the time of quotation.
The services are to be provided on the agreed date or within an agreed time window.
If the actual work differs from the basis on which the quotation was provided, we reserve the right to amend the price accordingly. This includes circumstances such as additional items, unexpected access restrictions, waiting time, or delays caused by you or third parties.
5. Payments and Charges
Payment terms will be communicated to you at the time of booking. We may require full or part payment in advance, or allow payment on completion of the service. Payment must be made in the form agreed, which may include cash, card, or bank transfer.
Where payment is due on completion, it must be made immediately upon completion of the agreed services. We reserve the right to withhold delivery of goods or cease work if payment is not made as required.
If payment is not received when due, we may charge interest on the overdue amount at a reasonable rate, as permitted by applicable law. We may also suspend further services until full payment is received, and any additional costs incurred as a result of non-payment or late payment will be your responsibility.
All charges are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, taxes will be added to the charges at the prevailing rate.
6. Cancellations and Amendments
If you need to cancel or amend your booking, you must inform us as soon as possible. The following cancellation terms will normally apply, unless otherwise stated in writing at the time of booking:
Where you cancel with reasonable notice before the scheduled start time, we may waive or reduce any cancellation fee at our discretion, particularly if we are able to reallocate the booking slot.
Where you cancel with short notice, or on the day of the booking, we reserve the right to charge a cancellation fee of up to the full quoted price, particularly where staff and vehicles have already been allocated and are unable to be reassigned.
Amendments to dates, times, or service scope are subject to availability and may result in a change to the price. If we are unable to accommodate the requested changes, the original booking will be treated as cancelled by you, and the above cancellation terms will apply.
We may cancel or reschedule a booking if we are prevented from carrying out the work by events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, illness, or legal restrictions. In such cases, our liability is limited to offering an alternative date or refunding any payments made for services not provided.
7. Client Responsibilities
You are responsible for:
Ensuring that adequate and lawful parking is available for our vehicles at both collection and delivery points. Any fines or penalties arising from insufficient parking arrangements may be charged to you.
Ensuring that the property is accessible, safe, and ready for our operatives to work, including providing accurate information about stairs, lifts, and any access constraints.
Packing your goods securely, unless packing services have been agreed as part of our services. You are responsible for ensuring that all boxes and containers are suitable for transport and properly sealed.
Removing and safeguarding valuable items, important documents, money, jewellery, and other high-value or irreplaceable items, unless a specific written agreement has been made for their transport.
Complying with all relevant laws and regulations relating to the goods and the premises, including prohibitions on transporting certain items.
8. Items We Do Not Move
Unless otherwise agreed in writing, we do not transport any of the following:
Hazardous materials, explosives, flammable substances, gas cylinders, or chemicals.
Live animals, plants, or perishable food items that require special handling or temperature control.
Illegal items, counterfeit goods, or any items whose possession or transport is unlawful.
Items of exceptional value such as fine art, antiques, precious metals, or high-value collectibles, unless details are disclosed and we expressly agree to transport them.
If such items are included in your goods without our knowledge or agreement, we will not be responsible for any loss, damage, delay, or penalties in relation to those items.
9. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods arising from our negligence is limited as set out in this section.
We will not be liable for:
Loss or damage arising from your failure to pack goods properly, unless we have agreed to provide packing services and have been responsible for the packing.
Loss or damage to goods that occur due to inherent defects, existing damage, wear and tear, or the fragile nature of certain items that cannot reasonably withstand normal moving conditions.
Loss or damage caused by inaccurate or incomplete information given by you, including incorrect addresses, access details, or description of items.
Any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.
Our liability for any single claim or series of related claims in respect of loss or damage to goods will be limited to a reasonable amount, taking into account the nature of the goods and the fees paid for the services. If you wish to arrange additional insurance cover, you should make your own arrangements with an appropriate insurer.
You must notify us in writing of any apparent loss or damage as soon as reasonably practicable and no later than a reasonable period after completion of the services, so that we can investigate. Failure to notify within a reasonable time may affect our ability to consider your claim.
10. Delays and Waiting Time
We will make reasonable efforts to adhere to agreed arrival and completion times, but all times are estimates only. We are not liable for delays caused by traffic, road conditions, accidents, weather, or other circumstances beyond our reasonable control.
If we incur waiting time or additional time on site due to factors outside our control, such as your late arrival, property not being ready, delays in obtaining keys, or third-party delays, we may charge for this time at our standard rates.
11. Waste and Rubbish Removal
We comply with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove household rubbish, construction debris, or other waste unless this has been specifically agreed in advance as part of a licensed waste removal service.
We will not carry or dispose of controlled or hazardous waste. Where we agree to remove non-hazardous waste or unwanted items, this will be done in accordance with relevant regulations, and additional charges may apply for disposal costs and handling.
You must not ask us to dispose of waste illegally, including fly-tipping or leaving items in unauthorised locations. Any fines, penalties, or costs arising from breaches of waste regulations due to your instructions or actions will be your responsibility.
12. Insurance
We take reasonable care to protect your goods during the move. However, our standard liability may not cover the full replacement value of all items. You are strongly advised to arrange your own insurance cover for the duration of the move, especially for high-value or fragile items.
Where you have your own insurance, it is your responsibility to ensure that the policy covers the services we provide and any specific risks associated with your move.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible, so that we have the opportunity to address your concerns. We will aim to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly between us, both parties agree to consider in good faith the use of negotiation or mediation before taking any formal legal action, where this is appropriate and proportionate.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited.
Subject to the above, our total liability to you in respect of all claims arising out of or in connection with a particular booking shall not exceed a reasonable multiple of the fees paid or payable for the services associated with that booking, having regard to the nature of the services and the goods.
15. Data Protection and Privacy
We will use your personal information only for the purposes of providing our services, managing your booking, processing payments, and communicating with you. We may also retain certain records for legal, accounting, and operational reasons.
We will take reasonable steps to safeguard your personal information and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.
16. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or our services. The version in force at the time of your booking will apply to that booking. You are encouraged to review the Terms and Conditions periodically when arranging new services.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements or understandings, whether written or oral.
